1. Refund Eligibility:

  - To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items:
- Any item that has been opened from its original packaging will not be considered.

3. Return Process:
- To initiate a return and request a refund, please contact our customer support team at support@snapitee.com within 30 days of receiving your order.
- Our customer support team will provide you with instructions on how to return the item.

4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- It is recommended to use a trackable shipping service for return shipments to ensure the safe and timely arrival of the returned item.

5. Inspection and Approval:
- Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.
- If the return is approved, a refund will be processed to the original method of payment within 10 business days.

6. Refund Amount:
- The refund amount will be for the original purchase price of the item, excluding any shipping or handling fees.

7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging.
- We will work to provide a replacement or issue a refund, as deemed appropriate.

8. Refunds for Gift Purchases:
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.
- If the issue persists, contact our customer support team for assistance at support@snapitee.com.

10. Contact Information:
- If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@snapitee.com or call us on +971 4 3631300.

- Snapitee offers refunds on eligible products within 30 days of the purchase date.